LUXURY VILLA – Return & Exchange Policy

At LUXURY VILLA, your satisfaction and peace of mind are our top priorities. We take immense pride in offering exclusive, high-end villa experiences and properties. In the rare event that something doesn’t meet your expectations, our return and exchange policy is here to support you.

🛡️ When Can You Request a Return or Refund?

We accept returns or refund requests only under the following conditions:

  • The villa or property was significantly misrepresented from what was promised
  • You encountered major issues or damage upon arrival/check-in
  • You received a different property or location than what was confirmed

To be eligible:

  • The property must remain unused/unoccupied
  • You must provide clear video proof (e.g. unfiltered walkthrough upon arrival)
  • You must notify us within 24 hours of check-in

❗ Refunds or resolutions cannot be approved without proper video documentation

🔁 Need an Exchange or Alternative Stay?

If you experience a major issue with your villa:

  • You may request a replacement stay or alternate property
  • We will make every effort to arrange a swift replacement of equal or higher value

🚫 Non-Refundable / Non-Exchangeable Scenarios

Due to the exclusive nature of our villas and bookings, the following situations are not eligible:

  • Cancellations or complaints made after check-in or after 24 hours
  • Properties that show signs of use, damage, or occupancy
  • Customized or specially arranged stays (e.g., events, long-term contracts, or holiday blockings)
  • Bookings made under non-refundable offers or flash deals

📝 How to Submit a Return or Exchange Request

1. Contact Us Immediately
📧 Email: [Your Support Email]
📱 WhatsApp/Phone: [Your Support Number]
Reach out within 24 hours of arrival.

2. Provide Video/Photo Proof
Include a clear walkthrough video and relevant images showing the issue.

3. Receive Our Response
Once approved, we will guide you through the return, refund, or exchange process.

4. Refund/Resolution Timeline
Upon verification, refunds or alternative accommodations are processed within 7–14 business days.

🔄 Policy Updates

This policy is subject to change. Please refer to the latest version before confirming your booking.

🏡 Book with Confidence

Thank you for choosing LUXURY VILLA. We’re committed to offering a seamless, secure, and luxurious experience — every time you stay with us or invest in one of our properties.